Repairlink Not Working Properly

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Steve OEConnect
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Re: Repairlink Not Working Properly

Post by Steve OEConnect »

jace241 wrote:We know how to use it. You don't seem to know how to fix it.....
We hear you and we are working to fix these issues!! I know it is frustrating and we do appreciate your feedback :)
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Steve OEConnect
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Re: Repairlink Not Working Properly

Post by Steve OEConnect »

webinar
webinar
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Thanks to all who attended the webinar yesterday - hopefully you learned a few things and got some important questions answered :) If you missed the webinar you can access the recording from RepairLink Shop here: http://go.oeconnection.com/rlpma
Feel free to send any questions or feedback you have in this forum or contact us via email in the above link.
Thank you,
Kate
RepairLink
RepairLink
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OE Connect - Repair Link
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Rich
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Re: Repairlink Not Working Properly

Post by Rich »

Any updates on when we will be able to use RL for older Fords? Kind of a PITA with the system thinking there is no such thing as 2002 Truck......
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Re: Repairlink Not Working Properly

Post by Tim Martin »

Still waiting for the updates for the FORD vehicles. Need parts for a 2003 Taurus and I cannot look them up. Extremely irritating.
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Re: Repairlink Not Working Properly

Post by ricmorin »

2004 F350......nothing.
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Re: Repairlink Not Working Properly

Post by sbebenelli »

I hate how when you click a diagram it shows all the parts in the right hand column. You then have to collapse it so it's not so cluttered when trying to get the part you are actually looking for. It did not used to do this.
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Re: Repairlink Not Working Properly

Post by Tim Martin »

The issue Im having is that with Ford, the availability is gone. I looked up parts for a 1994 Buick Century this morning and no problem. It is really frustrating. For what ever issue Ford is having, they need to get it resolved. Push the right button so we can have availability back.
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Re: Repairlink Not Working Properly

Post by Steve OEConnect »

HI Everyone,

I understand the frustration and appreciate the feedback. Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today - now all vehicles from 2007 to present are covered and some vehicles from 2000 to 2007 are also covered.  For several marketing and technical reasons, Ford and OEC concluded that vehicle coverage could be reduced without significant impact.  Many shops have disagreed - and we're glad that you have spoken up - we are now in discussions with Ford to return all (or at least most) of the vehicle coverage to its previous level.
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Re: Repairlink Not Working Properly

Post by Tim Martin »

Steve OEConnect wrote:HI Everyone,

I understand the frustration and appreciate the feedback. Previously the Ford catalog in RepairLink covered all vehicles from 1990 to today - now all vehicles from 2007 to present are covered and some vehicles from 2000 to 2007 are also covered.  For several marketing and technical reasons, Ford and OEC concluded that vehicle coverage could be reduced without significant impact.  Many shops have disagreed - and we're glad that you have spoken up - we are now in discussions with Ford to return all (or at least most) of the vehicle coverage to its previous level.
We got this same message several months ago. And I'm wondering how long we must wait till something happens. Not trying to antagonize anyone - simply saying.
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Re: Repairlink Not Working Properly

Post by timbre4 »

FYI - Steve is brand new here just last week and getting up to speed for us.
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Re: Repairlink Not Working Properly

Post by Tim Martin »

timbre4 wrote:FYI - Steve is brand new here just last week and getting up to speed for us.
Back on February 26,2018 the same message was first posted and I assumed it may have been the same person but apparantly not. I think most of us understand that to correct something does take effort and some time. But beings it has been several months since then, I was hoping that a solution might be forthcoming but by all appearances we will need to wait longer. Ok.
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Re: Repairlink Not Working Properly

Post by jace241 »

Like most companies. They just seem to be dragging their feet until we give in and accept it how it is. I think they way to resolve it is to go to your dealers and tell them. That’s where they get their money.
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Re: Repairlink Not Working Properly

Post by Rich »

1G11E5SA5GF133555

2016 Malibu looking for transmission parts....typical can see the parts in the thumb nail, click on thumb nail.....nothing.

Is there another program we can use? this is getting to be basically worthless.
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Steve OEConnect
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Re: Repairlink Not Working Properly

Post by Steve OEConnect »

Hi Everyone,

I just wanted to assure you we haven't forgot about these issues and we continue to work towards a solution. I will make sure to update this forum as soon as we have an update for you. As always, your patience is appreciated.

Thanks - Steve
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Re: Repairlink Not Working Properly

Post by Tim Martin »

Yea, I tried to use it this afternoon again and after I was into it, I realized that the issues aren't fixed. Oh well.
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Re: Repairlink Not Working Properly

Post by ricmorin »

Steve OEConnect wrote:Hi Everyone,

I just wanted to assure you we haven't forgot about these issues and we continue to work towards a solution. I will make sure to update this forum as soon as we have an update for you. As always, your patience is appreciated.

Thanks - Steve
Thanks Steve,

We look forward to the betterment of RepairLink. This program has so much potential. Having a gateway into the OEM is a huge advantage for us and we want to leverage that as much as possible.
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Re: Repairlink Not Working Properly

Post by Tim Martin »

ricmorin wrote:
Steve OEConnect wrote:Hi Everyone,

I just wanted to assure you we haven't forgot about these issues and we continue to work towards a solution. I will make sure to update this forum as soon as we have an update for you. As always, your patience is appreciated.

Thanks - Steve
Thanks Steve,

We look forward to the betterment of RepairLink. This program has so much potential. Having a gateway into the OEM is a huge advantage for us and we want to leverage that as much as possible.
I do agree. It is difficult to see the potential with this program when we are trying to use it and it doesn't seem to function as it should.
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Re: Repairlink Not Working Properly

Post by sbebenelli »

What makes it difficult is it used to work fine.
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Re: Repairlink Not Working Properly

Post by Sauvageaus »

Looking up a Lincoln vin: 2LMDJ6JK8BBJ02911

Going through Mitchell and Repairlink and looking up parts with pictures the pictures don't show up. But if i open up a separate browser either chrome or internet explorer and go that way the pictures show up like they should.

Is there something I need to adjust?
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Re: Repairlink Not Working Properly

Post by brianp87 »

Sauvageaus wrote:Looking up a Lincoln vin: 2LMDJ6JK8BBJ02911

Going through Mitchell and Repairlink and looking up parts with pictures the pictures don't show up. But if i open up a separate browser either chrome or internet explorer and go that way the pictures show up like they should.

Is there something I need to adjust?

Ive seen this for a long time I do not even bother to use the catalog through mitchell. Its a pain but I do it.
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