Auto Value e-catalog

[tyson1989]

When I'm using my Auto Value e-catalog the transfer button never highlights to transfer to my invoices. All of the other catalogs work ok. Then I have to manually enter the part info. Has anyone else had this issue and what did you do to correct the problem.


Thankx in advance, Eric

[timbre4]

Welcome to the forum and thanks for your question.

If we're talking about the My Place For Parts catalog, did you click on Checkout under My Cart? This displays the parts so you may confirm your selections. Once you do that step, the Transfer button becomes available.

[rhillig]

I had received log in information from our local store about an new e-store log in. But I am still using the same old Activant connection for Auto Value. Should we be changing it?

[tyson1989]

I have done as you suggested and my button never highlights. Must need a patch or something. It has never highlighted since I started with Shopkey. I only started e-ordering when I switched from Mitchell.

[timbre4]

I'd say yes.

You could keep the old vendor setup until you're sure and just create a new linked vendor record. If need be, go to Configuration - Toggle Catalog Availabilty to make sure the AutoValue option is turned on for button display and proper setup link type.

[timbre4]

Let's review; did you start the MPFP catalog by clicking on the AutoValue button? You must start the catalog within SE and not as a stand alone.

button.png (4.41 KiB) Viewed 8106 times

If you have done it this way and still not happening, please contact support.

[rhillig]

Hmmm, I don't have a AutoValue button that looks like that. I am using Version 6.4.

[timbre4]

From splash screen, go to Configurations - Special Maintenance - Toggle Catalog Availabilty and look for this:

[rhillig]

I don't show the AutoValue option, maybe I need more technical help

mitchel.jpg (35.89 KiB) Viewed 8096 times

[timbre4]

You're either not at 6.4.521 or the DLL files are missing/corrupted.

Go here and get option #4: http://m1faqs.com/fix/SE/catalogs/

Close SE, run that and then re-start it. You should see this option.

[rhillig]

I do have 6.4521.6. I installed that file & it works....but I don't think our techs will like the interface. We really like the opening screen on Activant were we can choose multiple parts, on this it doesn't look as easy to do that. Do we have to give up the Activant link??

[timbre4]

Try it out for a while. See what your vendor says about it, everybody has a different take on that.

[rhillig]

I am having the same problem as Eric, transfer button is greyed out.

I have added the parts & viewing the cart.

mitchell1.jpg (143.77 KiB) Viewed 8077 times

[timbre4]

I just repeated my steps here and it works.

The visual cue in your screen capture is you should NOT be seeing the Save / Cancel / Order buttons at all. I have to ask one time, this catalog view was triggered by clicking the AutoValue button in SE and not as stand alone in the web browser? That would be the only reason I can think of that those buttons are visible to you.

It may be necessary to contact support to see why this is happening.

[rhillig]

Yes - I did click the newly installed AutoValue button to get to this screen. I will call tech support & see if they can figure it out. We are getting to be pretty good buds

[rhillig]

Eric & Tim,

Just called Tech support & they were able to get the demo info to make the Auto Value button to work. He said I need to make sure our store has activated our account. I have called them & they are going to check into it in the morning. So it is something on the store side they need to change.

[timbre4]

Good work, sounds like your credentials have to be turned on to function. Keep us posted.

[Rich]

We had this issue. The IT guys from Auto value had to tweek something and it worked.

[tyson1989]

What I found out was, the Store had to register my account with Mitchell turned on. Once they did that everything worked ok. Easy fix just agravating is all. You think they would eather ask or just automatically turn that option on.

[rhillig]

They tweaked something on their end & now it works.

Still not sold on the interface........not multiple part picking friendly.

But my store did say they were tweaking, so we will give them input on that!