ProDemand Outage - April 1st, 2022

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timbre4
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ProDemand Outage - April 1st, 2022

Post by timbre4 »

Customers: We are currently experiencing a ProDemand / ShopKeyPro product outage due to a specific file server error. We expect to restore service shortly.
Please check back here for updates. Thank you and apologies for this service interruption.
Tim McDonnell -
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lantzbros
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ProDemand Outage - April 1st

Post by lantzbros »

it's acting up again.
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ProDemand Outage - April 1st

Post by lantzbros »

What the heck is up with mitchell, i cant go through outages. The prodemand site is down now, this is getting extremely old now.
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Re: ProDemand Outage - April 1st

Post by dabat »

Mine is acting up again as well
randallauto
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Re: ProDemand Outage - April 1st

Post by randallauto »

Yup down here again too. Contacted our old sister store and they said theirs is down also.
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Re: ProDemand Outage - April 1st

Post by lantzbros »

I really dont want to go through what happened last time, I honestly am going to start looking at new systems because this is craziness. Once is acceptable but a second time, no. There should be back up servers and plan b's in effect immediately when the system goes down. I'm trying to run a business and I cannot function without the tools.
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Re: ProDemand Outage - April 1st

Post by timbre4 »

lantzbros wrote:
Fri Apr 01, 2022 8:34 am
I really dont want to go through what happened last time, I honestly am going to start looking at new systems because this is craziness. Once is acceptable but a second time, no. There should be back up servers and plan b's in effect immediately when the system goes down. I'm trying to run a business and I cannot function without the tools.
Completely understand. This ProDemand / ShopKeyPro product outage due to a specific file server error. We expect to restore service shortly.

We have co-location setup (San Diego + San Jose) in place. Thank you and apologies for this service interruption.
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
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Re: ProDemand Outage - April 1st

Post by MURRI513 »

Still out, any idea of when it will be back up? Hard to run a service desk, if the software isn't cooperating.
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Re: ProDemand Outage - April 1st

Post by ricmorin »

Working for me now.
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I find my life is a lot easier when I use Special Orders
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Re: ProDemand Outage - April 1st

Post by brianp87 »

Mine did not work for about an hour. I have 2 sources I use for repair info so it had no effect. Even the last time.
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Re: ProDemand Outage - April 1st

Post by timbre4 »

ProDemand is back up and available now.
Tim McDonnell -
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Re: ProDemand Outage - April 1st

Post by ricmorin »

Always have a back up plan since no service, NO SERVICE is infallible. I'm not going to quit using electricity if the power goes out. I have a generator. I don't quit using computers if I lose some data. I have a strategy, a contingency for that.

And thank you M1 for getting us back so quickly.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com

I find my life is a lot easier when I use Special Orders
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Re: ProDemand Outage - April 1st

Post by brianp87 »

Good luck finding a better program.
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Re: ProDemand Outage - April 1st

Post by ShopManTim »

ricmorin wrote:
Fri Apr 01, 2022 10:13 am
Always have a back up plan since no service, NO SERVICE is infallible. I'm not going to quit using electricity if the power goes out. I have a generator. I don't quit using computers if I lose some data. I have a strategy, a contingency for that.

And thank you M1 for getting us back so quickly.
Excellent! Folks, there is some great advice. Guys! Let's be realistic about the issues of life and business.

I don't stop eating just because my favorite food is missing on the shelf at times. Come on. Let's get real.

Reminds me of a speaker many years ago. Back in 1966, he said that we live in a go-go age. An age of instant things. Said we should slow down and breathe deep, then engage the mind before we engage the mouth.

Thanks MOD for a great product and a support team. Not perfect (no one is) but great!!
Enjoying Life as Our Maker Designed - Wrenching to pay the bills
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