New Mitchell Product? (Ask-A-Tech)

sbebenelli · Post by **sbebenelli** » Mon Aug 22, 2011 8:35 am

I have Shopkey and have a question. A shop we talk to down the street has Mitchell. He was in last week and was talking about a new product that Mitchell emailed him about that is based like Identifix and it's included with his Mitchell. He really praised it up. I never got any email and was wondering what he's talking about?

timbre4 · Post by **timbre4** » Mon Aug 22, 2011 9:13 am

This product is Ask-a-Tech. Access to it is included with any subscription of OnDemand5.com or ShopKey5.com. If the shop has a subscription to Mitchell1, they can go on to www.askatech.com to register and find out more information about it.

Tim Martin · Post by **Tim Martin** » Mon Aug 22, 2011 9:26 am

Is this available only for the online version of Mitchell1 or does this also include, like my shop where we get the CD version of On Demand? Perhaps it makes no difference.

brianp87 · Post by **brianp87** » Mon Aug 22, 2011 9:29 am

This may sound dumb but i dont see a place to register?

sbebenelli · Post by **sbebenelli** » Mon Aug 22, 2011 9:43 am

brianp87 wrote:This may sound dumb but i dont see a place to register?

See "NEW To Ask-A-Tech" and then click on the Join Now button

brianp87 · Post by **brianp87** » Mon Aug 22, 2011 10:22 am

Thanks

steven kiser · Post by **steven kiser** » Tue Aug 23, 2011 1:19 am

is this a prelude to the repair section being dropped from the forum?

Tim Martin · Post by **Tim Martin** » Tue Aug 23, 2011 3:10 am

steven kiser wrote:is this a prelude to the repair section being dropped from the forum?

I should hope not.

ricmorin · Post by **ricmorin** » Tue Aug 23, 2011 3:55 am

I doubt it. Ask-a-Tech has been around for a while under the Snap-On guise. I think they wanted to do something like Iatn. One of my ex-techs was a moderator on that forum years ago.

timbre4 · Post by **timbre4** » Tue Aug 23, 2011 5:12 am

Tim Martin wrote:
steven kiser wrote:is this a prelude to the repair section being dropped from the forum?
I should hope not.

It is not.

I've attended meetings about social media and discussed the various ways we interact with customers, it's on-going.

timbre4 · Post by **timbre4** » Wed Aug 24, 2011 5:53 am

Tim Martin wrote:Is this available only for the online version of Mitchell1 or does this also include, like my shop where we get the CD version of On Demand? Perhaps it makes no difference.

The way Ask-A-Tech is administered requires an M1 or SK web subscription.

Tim Martin · Post by **Tim Martin** » Wed Aug 24, 2011 6:05 am

timbre4 wrote:
Tim Martin wrote:Is this available only for the online version of Mitchell1 or does this also include, like my shop where we get the CD version of On Demand? Perhaps it makes no difference.
The way Ask-A-Tech is administered requires an M1 or SK web subscription.

Then that is why I can't access it. When I try to register I get a message saying that my account number is not recognized. My Mitchell1 subscription is a DVD/CD version.

timbre4 · Post by **timbre4** » Wed Aug 24, 2011 7:31 am

Right. All of the web subscriptions (repair, estimating, maintenance, vintage, AAT) go through a portal. Desktop DVD subscriptions are just not part of that equation.

Tim Martin · Post by **Tim Martin** » Wed Aug 24, 2011 8:59 am

timbre4 wrote:Right. All of the web subscriptions (repair, estimating, maintenance, vintage, AAT) go through a portal. Desktop DVD subscriptions are just not part of that equation.

Thanks for clearing that up for me.

New Mitchell Product? (Ask-A-Tech)

New Mitchell Product? (Ask-A-Tech)

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Re: New Mitchell Product? (Ask-A-Tech)

Re: New Mitchell Product? (Ask-A-Tech)