ProDemand from Mitchell1

[C-A-R-S]

Not every vehicle, but a good percentage, from M1 when I select Repair Information and log in, it brings me to the correct vehicle and the asks for engine size.
At that point I copy and paste the vin# from the vehicle page and it correctly ID's the vehicle.
Other car ID correctly upon selecting Repair Information.

[ricmorin]

If you could provide some specific vehicles, we could try to duplicate this out here. I'm sure the ones that have already occured have long left your memory. Better to start fresh.

[C-A-R-S]

2HGFA169X8H330336
3VWCC21C7XM421551
3GKFK16Z33G161317

Here are 3 vehicles that are decoded in SE 6.4.608 that don't decode in ProDemand unless I copy and paste the vin from M1.
Thank you!!

[C-A-R-S]

bump
Anybody try them?

[timbre4]

All of these decode in ProDemand for me. I use Chrome for PD but I doubt that's any difference.

2008 Honda Civic 1.8L Eng. EX
1999 VW New Beetle 2.0L Eng. GLS
2003 GMC Yukon XL 5.3L Eng. K1500

[C-A-R-S]

If I enter the vin, while in ProDemand they work just fine.
If you make an estimate in M1 and then click repair information, which then opens ProDemand is when I have the problem.
I have to at least enter engine size before it will continue.

[timbre4]

I think what you are missing is that manager SE is passing YMM to ProDemand right now and not VIN.

[GFORCEAUTO]

What does the screen say at the top next to the satellite dish upper rt corner? I guessing it does not match the car on order you are currently in. This happens to me all the time. Old version and on the latest update also. Maybe I have an issue also.What I did do to correct it I have changed something on the Vehicle Tab like the transmission was blank and I know what trans it had so I told it what trans. It asked are you changing the vehicle information ? Click Yes !! Then the YMM at the top rt corner is correct. Kind of strange but it happened to me last week. Hope this helps!
Matt

[timbre4]

This was posted under Manager SE as it is more about updating SE than changing anything in ProDemand:

Please confirm you are at least SE 6.4.608. Then.....
1. Exit your Manager SE
2. Go to m1files.com for SE: http://www.m1faqs.com/fix/SE/index.htm
3. Locate item #2 [Manager SE quick update to 6.4.612] and click on it to Run it (only takes a minute or less)
4. Restart Manager SE and it will display 6.4.612

Repeat this for all SE workstations.