Notice – All Mitchell 1 Repair Subscriptions will have ProDemand
This evening, 6/12/13, our IT team will be adding ProDemand access to all remaining OnDemand5.com subscriptions. This results in all Mitchell 1 Repair subscriptions having access to ProDemand. The same username/password will work for either OnDemand5.com or for ProDemand.
The purpose for us making this move is for improved customer service. The following two scenarios should be more easily addressed:
1) A Mitchell 1 sales contractor visits a shop with an existing OnDemand5.com subscription. Instead of directing the customer to the online form to upgrade to ProDemand and visiting a few days later to train the customer, he or she can have the customer log into ProDemand and immediately begin the introduction/training.
2) A customer is on the phone with Support or Retention and the customer is struggling with navigation in OnDemand5.com. The support agent will now be able to have the customer log into ProDemand while they are on the phone and direct him to attend Robert Crull’s online training class to learn ProDemand as well as other resources like the training videos.
For now, accounts with only OnDemand5.com product subscriptions, will NOT have access to SureTrack. If a customer wants access to SureTrack, the customer will have to work through the online form or Customer Service to update their subscription to a ProDemand product code. If a customer does upgrade to a ProDemand product code subscription, they will then receive access to SureTrack, which will take overnight to be activated once the ProDemand subscription is updated.
ProDemand Access Added To All OD5.com Subscriptions
Questions and comments about using ProDemand or ShopKeyPro information modules
- timbre4
- System Guru / Moderator
- Posts: 4470
- Joined: Tue May 25, 2004 5:47 pm
- Location: TN - Volunteer State
ProDemand Access Added To All OD5.com Subscriptions
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
Jump to
- SUPPORT / USING THIS FORUM
- ↳ 0. > SYSTEM REQUIREMENTS / RESOURCES
- ↳ System Requirements
- ↳ Mitchell 1 Homepage
- ↳ M1 Knowledgebase
- ↳ Shop Connection (Blog)
- ↳ Email: TECH SUPPORT
- ↳ Email: CUSTOMER SERVICE
- ↳ Email: PRODUCT CONTENT
- ↳ Contact SocialCRM Agent
- ↳ Frequently Asked Questions (FAQs)
- ↳ 1. > HOW THIS FORUM WORKS [READ FIRST!]
- ↳ FORUM FAQs
- ↳ FORUM RULES
- ↳ How to Register
- ↳ How to Change Password
- SHOP MANAGEMENT / REPAIR INFORMATION / RELATED PRODUCTS
- ↳ 2. > MANAGER SE - RESOURCES
- ↳ SE News
- ↳ SE Product Help
- ↳ m1files.com
- ↳ SE Knowledgebase
- ↳ M1 Videos+Quizzes
- ↳ SK Videos+Quizzes
- ↳ Reports Pack
- ↳ Workshops
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- ↳ 3. > MANAGER SE - BY PROGRAM AREA
- ↳ Time Manager
- ↳ Scheduler
- ↳ Database + Settings
- ↳ NEW >>> TIPS - Database / Settings
- ↳ Reports + Printing
- ↳ NEW >>> TIPS - Reports / Printing
- ↳ Parts + Ordering
- ↳ NEW >>> TIPS - Parts + Ordering
- ↳ Technical Issues
- ↳ Tips + Ideas
- ↳ 4. > MANAGER SE - OPTIONS
- ↳ ProSpect
- ↳ MessageCenter
- ↳ Accounting Link
- ↳ SocialCRM
- ↳ Credit Card Processing
- ↳ Manager Enterprise
- ↳ Enterprise: General
- ↳ Enterprise: Settings
- ↳ Enterprise: How To
- ↳ Enterprise: Accounting
- ↳ Enterprise: Reports
- ↳ 5. > BOLT-ON TECHNOLOGY / VOYOmotive
- ↳ Mobile Manager
- ↳ Message Pro
- ↳ Lube Sticker Pro
- ↳ Report Pro
- ↳ VOYO products
- ↳ 6. > PRODEMAND / SHOPKEYPRO / TRUCKSERIES
- ↳ Using ProDemand
- ↳ Model Coverage
- ↳ NEW! SureTrack FAQ
- ↳ ProDemand Support - Videos + Live Training
- ↳ Repair Product Content Support
- BUSINESS TOPICS [Discussions For REGISTERED Forum Users]
- ↳ MEMBER REPAIR TIPS
- ↳ Dodge Cars
- ↳ Dodge Trucks / Jeep
- ↳ Ford Cars
- ↳ Ford Trucks
- ↳ GM Cars
- ↳ GM Trucks
- ↳ Honda / Acura
- ↳ Nissan / Infiniti
- ↳ Toyota / Lexus
- ↳ VW / Audi
- ↳ Imports - Other
- ↳ About Bolt On Technology
- ↳ About Elite Worldwide
- ↳ VIN Decode