When a customer uses a debit card and enters a PIN, why does it also ask for a signature using the pen? I use my debit card everywhere and when I enter a PIN, they never ask for a signature too?
Customers find it annoying, especially today when things need to be as touchless as possible.
Do I need a new machine setup, or is there a box I'm not checking? Mitchell and FirstMile keep punting this to each other.
First Mile Debit Cards COVID-19
-
- 50 Club: Regular Contributor
- Posts: 54
- Joined: Thu Apr 15, 2010 7:42 am
Re: First Mile Debit Cards COVID-19
+1 on this. Signatures should not be required for these transactions.
Tim
Auburn, NY
Auburn, NY
Re: First Mile Debit Cards COVID-19
I understand. I hated entering my phone number at Walgreens and 7-11 on a shared pad like that -- and that was before COVID.
I also wanted to make it clear that it is not Mitchell's decision in regards to any payment processor to determine the rules of when signatures/PINs, or when any financial transaction identifier is required to be entered. If I had to guess, there's probably certain banks or regulations that aren't completely up-to-date.
The 1stMile team tends to work as quickly as possible to try to respond to pressing needs like this.
We'll reach out to them and see if we can get an update.
I also wanted to make it clear that it is not Mitchell's decision in regards to any payment processor to determine the rules of when signatures/PINs, or when any financial transaction identifier is required to be entered. If I had to guess, there's probably certain banks or regulations that aren't completely up-to-date.
The 1stMile team tends to work as quickly as possible to try to respond to pressing needs like this.
We'll reach out to them and see if we can get an update.
M1 Product Manager
-
- 50 Club: Regular Contributor
- Posts: 54
- Joined: Thu Apr 15, 2010 7:42 am
Re: First Mile Debit Cards COVID-19
Any updates on this? Customers STILL have to sign the ISC250 terminal after entering a debit card pin. We're trying to be as touch-free and caring to customers. Surely the Chip and PIN # is the security? Why are we making people sign?
I have reached out to First Mile, but this is a black hole. Can Mitchell help with this? Pls.![Smile :-)](./images/smilies/icon_smile.gif)
I have reached out to First Mile, but this is a black hole. Can Mitchell help with this? Pls.
![Smile :-)](./images/smilies/icon_smile.gif)
-
- Member
- Posts: 2
- Joined: Thu Nov 19, 2020 11:58 am
Re: First Mile Debit Cards COVID-19
How can I get signature capture on non credit or debit card payments, like check or cash?
- megoff
- System Guru / Moderator
- Posts: 178
- Joined: Wed Jan 27, 2021 3:31 pm
- Location: San Diego, CA
- Contact:
Re: First Mile Debit Cards COVID-19
Hi there FoundingFathers and welcome to the forum. Currently electronic signatures are only taken via Debit or Credit card purchases that are run through a payment processor.
M1 Product Manager
-
- Member
- Posts: 2
- Joined: Thu Nov 19, 2020 11:58 am
Re: First Mile Debit Cards COVID-19
Thanks very much. Is there a device that works with Mitchell to capture signatures on RO's. All of the warranty companies require a signature and scanning in is another step.
- ricmorin
- 5K Holy Smokes Contributor
- Posts: 5982
- Joined: Mon Jul 25, 2005 10:11 am
- Location: New Hampshire
- Contact:
Re: First Mile Debit Cards COVID-19
Mobile Manager Pro can capture signatures on orders in Manager.FoundingFathers wrote: ↑Thu Apr 27, 2023 6:39 amThanks very much. Is there a device that works with Mitchell to capture signatures on RO's. All of the warranty companies require a signature and scanning in is another step.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders