XCharge Not Printing 2 Copies?

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C-A-R-S
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XCharge Not Printing 2 Copies?

Post by C-A-R-S »

X Charge not printing 2 copies
X Charge has determined this is only on SE's latest update.
Any progress?
Thanks
Ron Copsetta
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Re: XCharge Not Printing 2 Copies?

Post by timbre4 »

Apologies, I got a partial update after your first post and have been waiting for the other shoe to drop.

There is a switch in there to support two copies, however it is still being overwritten by something else. stay tuned.
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Re: XCharge Not Printing 2 Copies?

Post by C-A-R-S »

Thanks.
Anxiously waiting.
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Re: XCharge Not Printing 2 Copies?

Post by Gerald Martin »

I have the same problem. Frustrating. X-Charge shows two copies selected to print, only one does.

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Re: XCharge Not Printing 2 Copies?

Post by timbre4 »

We are working on this issue from both sides for a resolution ASAP.
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Re: XCharge Not Printing 2 Copies?

Post by timbre4 »

Code fix identified, work assigned and delivery as follows:

"The issue of print setting being overridden within the XCharge application has been requested by the Product Owner to be fixed in development sprint 16 that will start the 24th of July. That fix would then be delivered via the AutoUpdater, if there are no unforeseen issues."
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Re: XCharge Not Printing 2 Copies?

Post by timbre4 »

Code work identified, fixed for delivery as part of Manager SE 6.5 AutoUpdater version 41 update within the next few weeks.
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Re: XCharge Not Printing 2 Copies?

Post by pfainc »

Has it been a few weeks yet? Is there an update on the update?

Thank You

Bruce

timbre4 wrote:Code work identified, fixed for delivery as part of Manager SE 6.5 AutoUpdater version 41 update within the next few weeks.
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Re: XCharge Not Printing 2 Copies?

Post by timbre4 »

Yes. Some shops reported the updater presenting them with 6.5.42 this week and it should be on there.
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Re: XCharge Not Printing 2 Copies?

Post by Johnny5 »

THIS IS FIXED IN THIS WEEKS BUILD
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Re: XCharge Not Printing 2 Copies?

Post by pfainc »

When is this update due to arrive? I have been told since July the update is rolling out, it's now mid November and I am still on 6.5.37.8. This bug is continuing to haunt us.
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Re: XCharge Not Printing 2 Copies?

Post by timbre4 »

Here is an except of the message we posted to our reps just this morning:

NOV 19th: We experienced some growing pains with the AutoUpdater function. Those pains were identified and resolved resulting in a new, far more robust updater. The new update client which has just been released includes several modifications/fixes that were requested by tech support and product management. As of this week we began accelerating our roll-out to all customers. We have approximately 4k 6.4 that continue to receive the 6.427 disc, and many 6.5.37 that will be updated shortly. We also included in the installation (on the 6.5.37 disc) a routine that retrieves from Mitchell the very latest version of software; updating automatically updating with the install - no more waiting for updates to arrive after an installation.
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Re: XCharge Not Printing 2 Copies?

Post by ricmorin »

I would have thought you'd have an update by now. Check with support to see where you are on the list and they may be able to push an update directly.
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Re: XCharge Not Printing 2 Copies?

Post by Johnny5 »

Bruce - I just asked an admin person to force the update to you. It should appear tomorrow morning.

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Re: XCharge Not Printing 2 Copies?

Post by pfainc »

Thanks John,

I called tech support and they updated my updater to v1.0.0.4 and they suggested that would help. I will wait for the update tomorrow.

Thanks again.

Bruce
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