Carfax phone calls

motley06 · Post by **motley06** » Thu Oct 06, 2016 7:23 am

We had a car come in that we couldn't decode the license plate with. Mobile manager prompted a message to turn on carfax and try again. I did and it worked. I remembered hearing carfax likes to collect a lot of information about the vehicles and repairs that come through the shop, so I immediately deactivated it. Ever since then, some prick has been calling my shop every day to turn the feature back on. Only reason I can think he wants me to turn it back on is so they can keep harvesting more of my customer's information. This is not cool and pretty freaking annoying actually when I'm busy working with customers to have to deal with this a-hole calling every day.

Rich · Post by **Rich** » Thu Oct 06, 2016 7:52 am

Our issue with Carfax was they were VERY happy to gather any info for free. But just try to get say 2 reports for free a month from them. Good luck. Next time the dude calls just open this, I have it bookmarked in my system.

https://www.youtube.com/watch?v=qS7nqwGt4-I

sbebenelli · Post by **sbebenelli** » Thu Oct 06, 2016 12:11 pm

I refuse to give carfax any of my info. Another issue that could happen if they are getting your info is lets say you write the millage down wrong. Now when the customer goes to trade the car in and it's carfaxed at the dealer it shows a possible mileage rollback. When the customer finds out you caused it they are not very happy.

And it all started by you giving them free info that they make money from.

motley06 · Post by **motley06** » Thu Oct 06, 2016 2:03 pm

Glad I'm not the only one getting these calls. Next time they call, I'm grabbing the number and putting it on the block list

timbre4 · Post by **timbre4** » Fri Oct 07, 2016 6:52 am

We are working with Bolt-On about this and getting you on the Do Not Call list.

John C. · Post by **John C.** » Wed Oct 12, 2016 9:50 am

This was happening here too, fortunately, they stopped calling us, but something tells me they'll start up again, at some point.

GFORCEAUTO · Post by **GFORCEAUTO** » Thu Oct 13, 2016 11:30 am

My question is how are they getting our customer vehicle and mileage information if we aren't reporting to them? I had a customer come in and complain about his mileage getting reported to them and his insurance company pulled that information. Is there a way to turn it off completely? I haven't opted in on my tablets and did receive a call from Carfax. Is Manager reporting information to them or is it Bolt on Tech?

ricmorin · Post by **ricmorin** » Thu Oct 13, 2016 11:38 am

The Manager program is not connected with CarFax.

timbre4 · Post by **timbre4** » Thu Oct 13, 2016 11:39 am

GFORCEAUTO wrote:My question is how are they getting our customer vehicle and mileage information if we aren't reporting to them? I had a customer come in and complain about his mileage getting reported to them and his insurance company pulled that information. Is there a way to turn it off completely? I haven't opted in on my tablets and did receive a call from Carfax. Is Manager reporting information to them or is it Bolt on Tech?

Matt - That would be Bolt-On linkage to CarFAX as Manager SE doesn't connect to them.

Auto Repair Coach · Post by **Auto Repair Coach** » Thu Oct 20, 2016 11:47 am

Folks,
Shops using our Mobile Manager Pro Software can opt in to have the "tag" decoded by CarFax. The setting is left open for you to choose if you wish to use it or not.
Once you do opt in agreeing to the terms listed, your company information is sent to car fax when you decode through CarFax. So if you Opt out in hindsite, they still have your info.

As for mileage issues. If you note a wrong mileage has been entered, you can contact CarFax to have it fixed.

Please Note: That vehicle mileage is also available through State DMVs due to vehicle registration. This is another source for insurance companies and such to get the mileage information. (In this case, customer's may be entering the wrong mileage.)

Hope this helps

rhillig · Post by **rhillig** » Thu Oct 20, 2016 3:07 pm

Auto Repair Coach wrote:Folks,
Shops using our Mobile Manager Pro Software can opt in to have the "tag" decoded by CarFax. The setting is left open for you to choose if you wish to use it or not.
Once you do opt in agreeing to the terms listed, your company information is sent to car fax when you decode through CarFax. So if you Opt out in hindsite, they still have your info.

As for mileage issues. If you note a wrong mileage has been entered, you can contact CarFax to have it fixed.

Please Note: That vehicle mileage is also available through State DMVs due to vehicle registration. This is another source for insurance companies and such to get the mileage information. (In this case, customer's may be entering the wrong mileage.)

Hope this helps

So to be clear - we can opt out of sharing any information with CarFax thru Bolt On? We have recently signed up, but I have yet to install the software, but if it reports our information to CarFax, I'm not installing.

Auto Repair Coach · Post by **Auto Repair Coach** » Fri Oct 21, 2016 4:32 am

Yes. You opt out by never opting in. We deliver this option toggled off. If you turn it on, you are presented with a disclaimer informing you of what you are opting into which informs you of their intentions.

Good Luck

GFORCEAUTO · Post by **GFORCEAUTO** » Thu Nov 03, 2016 6:24 am

John,
You said " The setting is left open for you to choose if you wish to use it or not.
Once you do opt in agreeing to the terms listed, your company information is sent to car fax when you decode through CarFax. So if you Opt out in hindsite, they still have your info."
But, I called your tech support and he told me it wasn't an option until a recent update of Mobil Manager so we never had an opportunity to "Opt in or out" we were never told you had a relationship with Carfax in the first place!
We never Opted in and I would rather not give that information to Carfax. Now this leaves us open to more possible customer issues related to privacy as it concerns their cars records. Now we get telemarketing calls as well.
You also said " As for mileage issues. If you note a wrong mileage has been entered, you can contact CarFax to have it fixed."
Okay How? I've looked all over on their website and can't find a 800# to call and get mileage issues resolved.
So since it's to late to not give Carfax our information since we didn't have a choice. All 3 of our tablets say Opt in none say opt out. Is it still reporting since it wasn't an option when we signed up?

Auto Repair Coach · Post by **Auto Repair Coach** » Wed Nov 09, 2016 7:03 am

Mr. Clawson,
Thanks for your questions. Let me address them as best as I can.

Our licensing agreement before the Opt in for CarFax button appeared did inform customers that their information would be shared with CarFax.

As of April of this year we updated the software to allow shops to Opt into CarFax, it was no longer automatic.

When the April update was released-We contacted CarFax and asked that all previous shop information be removed from their data base. From this point on your info would only got to CarFax when you opted in. (CarFax became aggressive in reaching out to the initial shops via phone and we have since had a discussion with them to STOP this action.)

To apply for corrections in CarFax information you need to go to this page to enter the information for the changes. There is no phone number.

https://support.carfax.com/

I hope this helps.

Johnny5 · Post by **Johnny5** » Thu Nov 10, 2016 2:08 pm

This should be a good number for CARFAX: 888.788.7715

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