Mobile Manager Allows Duplicate VIN

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ricmorin
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Mobile Manager Allows Duplicate VIN

Post by ricmorin »

Decoded a VIN with Mobile Manager today. Decoded fine with no issues or warnings. As I was working on the vehicle, a sense of deja vu came over me. I've worked on this vehicle before. I went into Manager and discovered that there were 2 identical VIN's for this customer, an existing one and the one I just decoded.

VIN's are unique and under no circumstances should a duplicate be allowed. Manager had a similar issue and I had to stop decoding VIN's until fixed.

We get a lot of unregistered vehicles so using plate numbers is not an option.
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Re: Mobile Manager Allows Duplicate VIN

Post by motley06 »

Good catch!!!
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Re: Mobile Manager Allows Duplicate VIN

Post by Auto Repair Coach »

Gentlemen.
Looking onto this issue, I did duplicate it by approaching the vehicle as if I was entering a new vehicle. Decoded the VIN and started a new estimate on the tablet.
In manager found the VIN entered twice. as you did.

Are these steps similar to what you did?
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Re: Mobile Manager Allows Duplicate VIN

Post by ricmorin »

That's close. I did not START an Estimate with MM, but there was one ready for me. It was reported as a new vehicle, which I decoded and I was not alerted that the VIN was already in the database.
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Re: Mobile Manager Allows Duplicate VIN

Post by Auto Repair Coach »

Got it. Thanks.
A little more research later showed that a few shops have seen this. It has been put into development for a fix.
A fleet situation also.
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Re: Mobile Manager Allows Duplicate VIN

Post by ricmorin »

Also discovered that if I decode with MM using the plate it will also allow a duplicate VIN. Not good.
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Re: Mobile Manager Allows Duplicate VIN

Post by Auto Repair Coach »

Got it and submitting it.
Thanks
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Re: Mobile Manager Allows Duplicate VIN

Post by ricmorin »

Checking in to see where we stand on this. Any word on a fix? We do a ton of work for other shops and most of these vehicles aren't registered when we first see them.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
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Re: Mobile Manager Allows Duplicate VIN

Post by Auto Repair Coach »

I'll check.
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Re: Mobile Manager Allows Duplicate VIN

Post by tanyah »

We are still experiencing this issue with MM allowing duplicate VINS. Creates cluster and time consuming work to correct on Manager side. Obviously still no update from development.
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Re: Mobile Manager Allows Duplicate VIN

Post by ricmorin »

I could've sworn I saw this as a fix on the latest release. I even commented on it to my SA. Now when I look it's not there? What gives Bolt On?
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Re: Mobile Manager Allows Duplicate VIN

Post by Auto Repair Coach »

There was a fix released but did not completely solve the problem.
Looking into it again.
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Re: Mobile Manager Allows Duplicate VIN

Post by ricmorin »

Any updates?
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Re: Mobile Manager Allows Duplicate VIN

Post by Auto Repair Coach »

Not that I am aware. Will check.
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