OBD Link No Longer Working

[ricmorin]

When I click on Mobile Manager to save, I get a window that says 'Loading' but it hangs there. Not the same behavior prior where it used to not find the VIN.

My quote from January. I can get screenshots if you want but I think this does well enough.

[Auto Repair Coach]

Anything I can use to nudge these guys is appreciated. Screen shot before, screen shot of locking.

[ricmorin]

When in OBD Link, you go to Reports and hit Share. The Mobile Manager choice is available.

Screenshot_20190530-113501.jpg (158.71 KiB) Viewed 3785 times

Click on Mobile Manager. You get a window saying Loading. It will stay there with the 2 buttons dimmed forever.

Screenshot_20190530-113519.jpg (74.71 KiB) Viewed 3785 times

You can, however, hit Save (even though it is dimmed) and a message says that the link was added, but it doesn't add a link.

Screenshot_20190530-113605.jpg (84.56 KiB) Viewed 3785 times

Screenshot_20190530-113632.jpg (100.02 KiB) Viewed 3785 times

[Auto Repair Coach]

Thanks.

Shared hope to have an answer for you.

[Auto Repair Coach]

Ric,
Can you try sending the link via the email choice on the tablet instead of putting it on our invoice?
If you can, we need the link to understand what's going on.

Thanks

[ricmorin]

I tried with 2 different email programs and they both worked fine. I sent one to you also.

[Auto Repair Coach]

I received the email and forwarded it soon as I got it.

Thanks for your patience.

[Auto Repair Coach]

A fix is coming. Figured it out.

Thanks for the patience.

[ricmorin]

Thanks, JB.

[ricmorin]

I am happy to report that this is fixed.

The Status of Feature Request #3975 has been changed to Completed - Released
Defect Details
Subject: Customer States OBD2 Link Broken

Thanks everyone.

[Auto Repair Coach]

Woo hoo!