OBD Link No Longer Working

Mobile Manager Pro (tablets)
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ricmorin
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Re: OBD Link No Longer Working

Post by ricmorin »

ricmorin wrote:When I click on Mobile Manager to save, I get a window that says 'Loading' but it hangs there. Not the same behavior prior where it used to not find the VIN.
My quote from January. I can get screenshots if you want but I think this does well enough.
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Re: OBD Link No Longer Working

Post by Auto Repair Coach »

Anything I can use to nudge these guys is appreciated. Screen shot before, screen shot of locking.
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ricmorin
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Re: OBD Link No Longer Working

Post by ricmorin »

When in OBD Link, you go to Reports and hit Share. The Mobile Manager choice is available.
Screenshot_20190530-113501.jpg
Screenshot_20190530-113501.jpg (158.71 KiB) Viewed 1985 times
Click on Mobile Manager. You get a window saying Loading. It will stay there with the 2 buttons dimmed forever.
Screenshot_20190530-113519.jpg
Screenshot_20190530-113519.jpg (74.71 KiB) Viewed 1985 times
You can, however, hit Save (even though it is dimmed) and a message says that the link was added, but it doesn't add a link.
Screenshot_20190530-113605.jpg
Screenshot_20190530-113605.jpg (84.56 KiB) Viewed 1985 times
Screenshot_20190530-113632.jpg
Screenshot_20190530-113632.jpg (100.02 KiB) Viewed 1985 times
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
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www.motorcaralternatives.com

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Re: OBD Link No Longer Working

Post by Auto Repair Coach »

Thanks.

Shared hope to have an answer for you.
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Re: OBD Link No Longer Working

Post by Auto Repair Coach »

Ric,
Can you try sending the link via the email choice on the tablet instead of putting it on our invoice?
If you can, we need the link to understand what's going on.

Thanks
John Burkhauser
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Re: OBD Link No Longer Working

Post by ricmorin »

I tried with 2 different email programs and they both worked fine. I sent one to you also.
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Re: OBD Link No Longer Working

Post by Auto Repair Coach »

I received the email and forwarded it soon as I got it.

Thanks for your patience.
John Burkhauser
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Re: OBD Link No Longer Working

Post by Auto Repair Coach »

A fix is coming. Figured it out.

Thanks for the patience.
John Burkhauser
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Re: OBD Link No Longer Working

Post by ricmorin »

Thanks, JB.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
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Re: OBD Link No Longer Working

Post by ricmorin »

I am happy to report that this is fixed.

The Status of Feature Request #3975 has been changed to Completed - Released
Defect Details
Subject: Customer States OBD2 Link Broken

Thanks everyone.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com

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Re: OBD Link No Longer Working

Post by Auto Repair Coach »

Woo hoo!
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