Appointment Setting Update

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scarruther1
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Appointment Setting Update

Post by scarruther1 »

Customers are making appointments for when we are closed? It's an awkward reply :(

And how can I stop customers from making appointments for the same day?

Can't find a settings menu -

Thanks.
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ricmorin
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Re: Appointment Setting Update

Post by ricmorin »

Your settings for the Scheduler is a tab at the top left, just left of the View tab. You set your hours of operation in the Scheduler Options. You can also set Holidays your are closed. The next option is Availability Options. This is where you set how many appointments can be set for a given time slot. Make sure there is a check in the box next to 'Use Shop Hours' or customers will be able to book appointments outside your shop hours entered.

When these options are set properly, we almost never have to decline an appointment.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com

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scarruther1
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Re: Appointment Setting Update

Post by scarruther1 »

Thanks.

But we use the Bolt-On scheduler on our website and it doesn't use these parameters? :(

Right now, the status is "Feature Request #4376"

Why doesn't the Bolt-on scheduler use the Shopstream SE schedule?

Looking for an update on this "feature" from Bolt-On pls.
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ricmorin
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Re: Appointment Setting Update

Post by ricmorin »

My apologies. I should have noticed this was in the Bolt-On section.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com

I find my life is a lot easier when I use Special Orders
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