AC Kit 1234 - Comes with 10 parts as a bundle.
Kit is received and a supplier invoice is created for the bundle price of $300.
Condenser is damaged upon arrival - Let's say this condenser will have a credit of $50
Vendor 1 does not have a condenser. We order from Vendor 2.
Vendor 2 condenser price is $75.
In this case, the Work Order is still open. We need to correctly receive and return and be ready to close it to an invoice.
We need to return a part of the kit to Vendor 1 (how?)
We need to receive a new part from Vendor 2 (normal part receive)
Maybe we get Vendor 1 to credit us for the price from Vendor 2, maybe not.
1st Option to Handle this scenario:
- You can just add a found item inside RGB with adjustment account as “Material Cost” for the Condenser. Then post to payables and cancel out part of the original supplier invoice.
- Buy Kit at $300 - add to ticket
- Buy 2nd part at $75 - add to ticket
- Now, createa new material item called "Bad condenser in AC Kit", use the same Supplier Invoice as the kit, pricing: $0 to customer, $0 to cost (we do this because we do not know the amount coming back to us yet)
- Now delete the part: Bad Condenser - Move to Returned Items
- Post ticket
- Open the supplier invoice.
- Reduce the kit price by $50 credit
- Increase the Bad Condenser Cost to $50
- Now supplier invoice is perfect for bottom line cost (it is still the same $300 total)
- Returned item is correctly tracking $50 waiting to be returned.