Invoice double posting

Manager SE Settings, Defaults, Database
Locked
VirginiaO
25 Club: Starting Contributor
Posts: 34
Joined: Mon May 08, 2017 2:09 pm
Location: British Columbia

Invoice double posting

Post by VirginiaO »

Howdy.
I post an invoice to 'charge' and the total amount owing in an accounts receivable report is exactly double. There's nothing else owing from this customer. Heelllp..
Virginia
VirginiaO
25 Club: Starting Contributor
Posts: 34
Joined: Mon May 08, 2017 2:09 pm
Location: British Columbia

Re: Invoice double posting

Post by VirginiaO »

Never mind. Talked to tech support and they are equally baffled. : ) Please let them know if you have the same problem in A/R.
Virginia
User avatar
ricmorin
5K Holy Smokes Contributor
5K Holy Smokes Contributor
Posts: 5967
Joined: Mon Jul 25, 2005 10:11 am
Location: New Hampshire
Contact:

Re: Invoice double posting

Post by ricmorin »

If we are talking about the same thing, we've seen it more than once. After posting an invoice, the balance shows AND the same amount 'on account'. We pay off the correct amount and update the customer to zero out the duplication. Hasn't happened in a long while for us.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com

I find my life is a lot easier when I use Special Orders
User avatar
Silky7
System Guru / Moderator
System Guru / Moderator
Posts: 1035
Joined: Mon Dec 31, 2007 10:07 am

Re: Invoice double posting

Post by Silky7 »

Hello,

Would you mind checking to see if there's an address in the Market area of the Customer screen for the customers where this occurs? Also, is it only showing that way in AR statements, or when you look up the batch payments balance?
M1 Product Manager
User avatar
ricmorin
5K Holy Smokes Contributor
5K Holy Smokes Contributor
Posts: 5967
Joined: Mon Jul 25, 2005 10:11 am
Location: New Hampshire
Contact:

Re: Invoice double posting

Post by ricmorin »

Here is an example.....
On account duplicate.JPG
On account duplicate.JPG (77.03 KiB) Viewed 5625 times
No address in the Market area.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com

I find my life is a lot easier when I use Special Orders
User avatar
Silky7
System Guru / Moderator
System Guru / Moderator
Posts: 1035
Joined: Mon Dec 31, 2007 10:07 am

Re: Invoice double posting

Post by Silky7 »

Thanks, Ric. Looking into it.
M1 Product Manager
User avatar
Silky7
System Guru / Moderator
System Guru / Moderator
Posts: 1035
Joined: Mon Dec 31, 2007 10:07 am

Re: Invoice double posting

Post by Silky7 »

Unfortunately, so far I'm not seeing an obvious cause. Though I don't want to get mired into too much detail here in forum, a couple more questions for you (both):
  • How long has this been happening?
    Probably a stretch if the last occurrence was some time ago, but do you recall if someone forcibly removed a lock on the record to post it?
M1 Product Manager
User avatar
Rich
4K Ultra Amazing Contributor
4K Ultra Amazing Contributor
Posts: 4041
Joined: Tue Sep 06, 2005 10:16 am
Location: Somewhere in Michigan
Contact:

Re: Invoice double posting

Post by Rich »

Not sure that this helps at all. I get these randomly on different accounts. I have not paid attention to see if they actually matched an amount owed. I have had "my" issue for years.
Rich Hays
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
User avatar
Silky7
System Guru / Moderator
System Guru / Moderator
Posts: 1035
Joined: Mon Dec 31, 2007 10:07 am

Re: Invoice double posting

Post by Silky7 »

Thanks, Rich. It does help knowing it's not "new."
M1 Product Manager
User avatar
ricmorin
5K Holy Smokes Contributor
5K Holy Smokes Contributor
Posts: 5967
Joined: Mon Jul 25, 2005 10:11 am
Location: New Hampshire
Contact:

Re: Invoice double posting

Post by ricmorin »

Silky7 wrote:Unfortunately, so far I'm not seeing an obvious cause. Though I don't want to get mired into too much detail here in forum, a couple more questions for you (both):
  • How long has this been happening?
    Probably a stretch if the last occurrence was some time ago, but do you recall if someone forcibly removed a lock on the record to post it?
Our last issue was too long ago for a correlation with a posting error. Has been happening for a while....a few months maybe. Very sporadic.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com

I find my life is a lot easier when I use Special Orders
VirginiaO
25 Club: Starting Contributor
Posts: 34
Joined: Mon May 08, 2017 2:09 pm
Location: British Columbia

Re: Invoice double posting

Post by VirginiaO »

My issue was only discovered recently. Since the latest update, but I can't say there's a correlation.
Virginia
VirginiaO
25 Club: Starting Contributor
Posts: 34
Joined: Mon May 08, 2017 2:09 pm
Location: British Columbia

Re: Invoice double posting

Post by VirginiaO »

Sorry, yes, exactly what Ric posted in the screenshot. There's an amount hanging out in 'on account' that doesn't belong there.
Virginia
Locked

Return to “Database + Settings”