Need Help ASAP; Payment Error!

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MarionB2BAuto
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Location: Marion, Alabama
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Need Help ASAP; Payment Error!

Post by MarionB2BAuto »

Not sure what happened, but when I was posting a payment, I realized I had forgotten to print the invoice PRIOR to accepting payment (Company procedure) I canceled payment, then printed the pre-pament invoice. I selected "pay/post invoice" and entered in correct payment amount. It then asked if I wanted to credit the customer the payment amount? I was confused so selected no, and went into the invoice and looked at the print outs. The printout says "Balance due -$170" as in NEGATIVE $170, as if I owed HIM money. I ran a quick "daily report" to see what it showed, but it shows no money in sales or received. What can I do to fix this? If I look at his "open invoice" it shows a proper balance due to US of $170. But the printout shows I owe HIM $170?????
8 Years USMC as M-60 tank Tech, M-1 Abrams tank Tech, Hull and Turret certified
20 Years with General Motors
15 years With GM as an ASEP Technician Trainer/Mentor
20 Years ASE Master recertified Technician
L1 Recertified
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timbre4
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Re: accounting error. need help fast!!!!

Post by timbre4 »

Lookup this customer with F5 Batch Payment, enter their name, then click History and delete payment(s) that are confusing this.
Tim McDonnell -
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MarionB2BAuto
100 Club: Active Contributor
100 Club: Active Contributor
Posts: 102
Joined: Thu Dec 22, 2011 1:29 pm
Location: Marion, Alabama
Contact:

Re: accounting error. need help fast!!!!

Post by MarionB2BAuto »

Thank you!!!
8 Years USMC as M-60 tank Tech, M-1 Abrams tank Tech, Hull and Turret certified
20 Years with General Motors
15 years With GM as an ASEP Technician Trainer/Mentor
20 Years ASE Master recertified Technician
L1 Recertified
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