texting issue with message center

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lantzbros
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texting issue with message center

Post by lantzbros »

I keep getting this "Credentials Expired/Changed - Authentication Required" box on my texting every like 10-15 texts I send, it's driving me crazy. Any suggestions on how to make it stop?
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megoff
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Re: texting issue with message center

Post by megoff »

Hi there, I'm not quite sure why this would be happening. We haven't gotten any other reports of this in Tech Support. I did also see that your credentials haven't changed any time recently.

One thing that could be done would be to close out of all workstations including the host machine. Re-open the host machine, open Text Message Center and sign out. Once you sign out, you'll be able to sign in again. Once you've signed in close SE completely. Once you've made these changes on the host all machines should get the settings.

I know this sounds kind of strange, there are a few areas that require these kind of steps.
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lantzbros
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Re: texting issue with message center

Post by lantzbros »

megoff wrote:
Tue May 17, 2022 11:58 am
Hi there, I'm not quite sure why this would be happening. We haven't gotten any other reports of this in Tech Support. I did also see that your credentials haven't changed any time recently.

One thing that could be done would be to close out of all workstations including the host machine. Re-open the host machine, open Text Message Center and sign out. Once you sign out, you'll be able to sign in again. Once you've signed in close SE completely. Once you've made these changes on the host all machines should get the settings.

I know this sounds kind of strange, there are a few areas that require these kind of steps.
Great, I will try that after the day is over. Thanks for the assistance
lantzbros
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Re: texting issue with message center

Post by lantzbros »

Tried it today but problem still is occuring every 10 or so texts. Should I try calling into tech support or do you guys have any other suggestions? Thanks :)
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megoff
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Re: texting issue with message center

Post by megoff »

Please give tech support a call prior to signing out, we need to see the issue to troubleshoot.
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IsaacsGarage
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Re: texting issue with message center

Post by IsaacsGarage »

Any update with this? My system does the same thing and drives me nuts!
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megoff
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Re: texting issue with message center

Post by megoff »

We are working on a the fix for this. This will be in the next update (post 8.4.1.127). Please keep an eye on the top of the forum for when the version number changes.
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IsaacsGarage
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Re: texting issue with message center

Post by IsaacsGarage »

Thanks!
rp2756
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Re: texting issue with message center

Post by rp2756 »

This is also driving me crazy, I have to re log in probably 10 times a day.
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Re: texting issue with message center

Post by rp2756 »

Also after I delet texts they will pop back up later. Any fix for that as well?
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megoff
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Re: texting issue with message center

Post by megoff »

rp2756 wrote:
Fri Aug 26, 2022 7:14 am
Also after I delet texts they will pop back up later. Any fix for that as well?
Are the texts that you're attempting to delete within the last 24-48 hours?
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rp2756
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Re: texting issue with message center

Post by rp2756 »

I would say mostly, I guess I wasnt paying attention to how old they were.
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megoff
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Re: texting issue with message center

Post by megoff »

rp2756 wrote:
Fri Aug 26, 2022 7:40 am
I would say mostly, I guess I wasnt paying attention to how old they were.
By default, we preserve the last 24-48 hours of text messages so the messages are not accidentally deleted.


We'd also recommend to "Archive" the messages vs deleting the message. When archiving a customer's message, you are able to access the full history if you ever need to go back. This will also allow you to keep a clean Text Message Center.
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rp2756
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Re: texting issue with message center

Post by rp2756 »

Thanks.
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Re: texting issue with message center

Post by rp2756 »

The 48 hours was the key, thanks for clearing that up.
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Re: texting issue with message center

Post by rp2756 »

Also, when is the update coming out? This having to log into texting is getting REALLY, REALLY OLD
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megoff
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Re: texting issue with message center

Post by megoff »

This should be addressed with our next update, we currently do not have a release date for the update. Once the release date is set this thread will be updated.
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rp2756
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Re: texting issue with message center

Post by rp2756 »

Thank you!
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