texting issue with message center

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lantzbros
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Joined: Fri Mar 04, 2022 6:34 am

texting issue with message center

Post by lantzbros »

I keep getting this "Credentials Expired/Changed - Authentication Required" box on my texting every like 10-15 texts I send, it's driving me crazy. Any suggestions on how to make it stop?
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megoff
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Re: texting issue with message center

Post by megoff »

Hi there, I'm not quite sure why this would be happening. We haven't gotten any other reports of this in Tech Support. I did also see that your credentials haven't changed any time recently.

One thing that could be done would be to close out of all workstations including the host machine. Re-open the host machine, open Text Message Center and sign out. Once you sign out, you'll be able to sign in again. Once you've signed in close SE completely. Once you've made these changes on the host all machines should get the settings.

I know this sounds kind of strange, there are a few areas that require these kind of steps.
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lantzbros
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Posts: 18
Joined: Fri Mar 04, 2022 6:34 am

Re: texting issue with message center

Post by lantzbros »

megoff wrote:
Tue May 17, 2022 11:58 am
Hi there, I'm not quite sure why this would be happening. We haven't gotten any other reports of this in Tech Support. I did also see that your credentials haven't changed any time recently.

One thing that could be done would be to close out of all workstations including the host machine. Re-open the host machine, open Text Message Center and sign out. Once you sign out, you'll be able to sign in again. Once you've signed in close SE completely. Once you've made these changes on the host all machines should get the settings.

I know this sounds kind of strange, there are a few areas that require these kind of steps.
Great, I will try that after the day is over. Thanks for the assistance
lantzbros
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Posts: 18
Joined: Fri Mar 04, 2022 6:34 am

Re: texting issue with message center

Post by lantzbros »

Tried it today but problem still is occuring every 10 or so texts. Should I try calling into tech support or do you guys have any other suggestions? Thanks :)
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megoff
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Re: texting issue with message center

Post by megoff »

Please give tech support a call prior to signing out, we need to see the issue to troubleshoot.
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