Tracking tech down time.

[dan]

Waited a long time for the M1 time clock and just left the other vendor to use Time Manager. Looks and drives well, sure to increase our time management proficiency. The only thing it does not do is track their down time (e-time). Such as 1- Stop= no cars for work on. 2- Paused waiting on parts. 3- paused waiting on approvals. 3- personal time. 4- lunch. 5- repairing shop equipment (paid expense time). Or if anyone has a work around to achieve the same idea, please share?

We are long time Mitchell 1 Manager and ProDemand users. This year cancelled other 3rd party enhancements and jumped all in with M1 complete package, adding Time Manager, Invoice by Jobs, ProSpect and CRM. So far it's been the right choice.

Any advise would be greatly welcome. Thanks, Dan PhoenixAutoShop Team

[Silky7]

Hi Dan,

I'm glad some of the recent feature additions are working out for you!

With that said, your observation on the time clock is spot-on. It's a simple time tracker for on-the-job repair work. The hope was the shift clock would cover the differential for hourly employees, but I can certain see your dilemma.

One thing you might poke at - just to see if you think it might work. Create a customer record called Down Time or the like. Add those things you want techs to clock against for the day. Just be sure to zero out the charged hours so it doesn't appear to generate any revenue. If you think that would work, creating a few canned jobs would make the daily creation of the record fairly quick.

That's definitely in the work-around category though, so perhaps someone else will chime in on this.