POLL: SE Mgmt Workbook?
Posted: Thu Nov 12, 2009 11:34 am
Folks, I'd like to hear from as many of you as possible on this question.
Manager/Manager Plus and Service Writer/ShopKey Management 5.9.x currently include two workbooks. The first is designed to teach program flow and basics in conjunction with a demo version, the other is used to setup the live program (rates, taxes, etc).
With the commerical release of Manager/ShopKey SE (Sept. 2009), there are 38 training videos specific to the SE product, and PerformanceCenter (legacy 5.9.x screens are similar to SE) includes twelve 30 minute modules & quizzes available.
Historically, we've always provided books with shop management products. But the world has changed in regards to learning styles and resources available so I'm pondering what we should do in regards to printed books to train the shop mgmt software products. There is a considerable editorial effort involved and perhaps our time is spent more wisely elsewhere. There certainly is a production cost as well; the plan would be to try and get everything into a single book if we do go ahead with this.
Please take a moment to give us your opinion as to the value of providing printed training materials in 2010 and beyond!
Manager/Manager Plus and Service Writer/ShopKey Management 5.9.x currently include two workbooks. The first is designed to teach program flow and basics in conjunction with a demo version, the other is used to setup the live program (rates, taxes, etc).
With the commerical release of Manager/ShopKey SE (Sept. 2009), there are 38 training videos specific to the SE product, and PerformanceCenter (legacy 5.9.x screens are similar to SE) includes twelve 30 minute modules & quizzes available.
Historically, we've always provided books with shop management products. But the world has changed in regards to learning styles and resources available so I'm pondering what we should do in regards to printed books to train the shop mgmt software products. There is a considerable editorial effort involved and perhaps our time is spent more wisely elsewhere. There certainly is a production cost as well; the plan would be to try and get everything into a single book if we do go ahead with this.
Please take a moment to give us your opinion as to the value of providing printed training materials in 2010 and beyond!