We have experienced the wrong parts from this catalog recently, especially where we get a part for the rear when we want the front. Everyone swears they knew what they wanted and chose the correct attribute. Today it happened to me and I discovered why.
Take a look at this attribute screenshot.
When this window first opens, there is a box around 'front'. I discovered that the program makes it possible to highlight and click 'rear' while this box is still present. Furthermore, the highlight change is so subtle it's barely noticeable. The pointer did not show in this capture, but it's one pixel below 'front' and actually engaging 'rear'. If you're busy like most shops, you never realize you're getting the wrong part until it arrives.
Please pass this on to those who can make the needed adjustments. If support wants to remote in I can show them in real time.
OReily Catalog Issue
- ricmorin
- 5K Holy Smokes Contributor
- Posts: 5968
- Joined: Mon Jul 25, 2005 10:11 am
- Location: New Hampshire
- Contact:
OReily Catalog Issue
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
Re: OReily Catalog Issue
Passed on and the First Call Online development team is investigating the issue.
M1 Product Manager
- Rich
- 4K Ultra Amazing Contributor
- Posts: 4043
- Joined: Tue Sep 06, 2005 10:16 am
- Location: Somewhere in Michigan
- Contact:
Re: OReily Catalog Issue
Good to know. We have had O'reillys in our system for three years, it doesn't work. They (NOT Mitchell) have known for those three years it doesn't and they don't care to fix it. So I don't have this problem.....
Rich Hays
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
Work 9-11 or 616-696-0020
Being able to get CAPE off a Skew T chart is important in this hobby.
- nickscarcare
- 750 Club: World Class Contributor
- Posts: 883
- Joined: Thu Sep 30, 2010 5:45 pm
- Contact:
Re: OReily Catalog Issue
I use that catalog many times a day and don't have issues. The highlight, yes you just have to watch to make sure it changes.
Some people try to turn back their odometers. Not me, I want people to know why I look this way. I've traveled a long way, and some of the roads weren't paved.
507-345-6425
http://www.nickscarcare.com
507-345-6425
http://www.nickscarcare.com
- ricmorin
- 5K Holy Smokes Contributor
- Posts: 5968
- Joined: Mon Jul 25, 2005 10:11 am
- Location: New Hampshire
- Contact:
Re: OReily Catalog Issue
We're probably in that catalog 50 times a day and have been so for many years. This has occurred maybe 3-4 times out of those but we've never known why until now. After looking closely at the behavior in that catalog, this issue can easily be corrected so it never happens. If it has never happened for you, that's great. It doesn't change the fact that the programming is predisposed to easily make this mistake and should be corrected.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders