Customer With Credit Keeps Printing Statement?

[sbebenelli]

I have a customer who had a bill of $70.xx and paid with a $100 bill and just wanted the remainder applied as credit for the next time he comes in. The problem is this was several months ago and every month when I print statements it prints one for him showing a credit.

How do I prevent a statement from printing for this customer?

[Rich]

I do not run the statements here. But I see one called "Balance Due Statements with Credit Invoices" and one called "balance due statements" I am thinking (hoping really) that you are using the first one?

[sbebenelli]

I can use any of the balance due statements and it'll print one showing he has a credit. I've tried them all.

[timbre4]

I believe you're going to have to work with tech support.

The only remedy I can think of is to delete that original payment ($100) and replace it with a payment (same date) for the exact amount IF there is no real credit.

[sbebenelli]

I believe you're going to have to work with tech support.

The only remedy I can think of is to delete that original payment ($100) and replace it with a payment (same date) for the exact amount IF there is no real credit.

He does have a credit, I just don't want it to print a statement for him every month. I can call tech support about it when I get a chance.

[Silky7]

You'll probably want to look into this. http://www.m1faqs.com/fix/SE/BalancesDue.exe

[sbebenelli]

You'll probably want to look into this. http://www.m1faqs.com/fix/SE/BalancesDue.exe

Thank you, that fixed it.