ricmorin wrote:When I was working with development on this project we all thought to maintain the Status of an Order and the Status of a Appointment
Help me understand why.
Seems like extra work to me. With the old work-flow, you made an Estimate and it got 'scheduled'. The two shared the same status list. Now there are 2 separate status lists to maintain and update, and I can't see a reason for the separation.
I am with ricmorin on this one. The fact that the scheduler and the WIP do not communicate is extra work and annoying. So I would have to open a repair order, put it to a WIP status of waiting, move the status of the appointment to waiting. Then assign a tech in both places. Customer adds work and leaves, now it is in parts ordered and I have to change that in both places. I change the tech on the car because it went from an oil change to a head gasket now I have to change that in two places. Then work is done and I have to do that in to places. I may change the status of a ticket 10 times in a day on one car, now it is twice that (if I actually want to use the scheduler the way you guys are making it).
Half of my day is assigning techs and changing the status on the WIP screen. Now I am going to do everything twice which equals a full day. I am going to have to hire someone just to assign technicians and change the status of cars here.
Please keep in mind I do not mind change that makes my job easier or simpler. I have been using this program for 7 years. A lot of the changes have been great. I don't like to resist just for the sake of resisting. Just remember, anytime you make a change no matter how simple, I have to relearn what I have been doing 30 times a day for the last 7 years. Example, you guys changed the way recommendations are entered. Before the update I went left to right and entered date, category then the standard note for the recommendation. Now, it goes from left to right date, then standard note, then category. It is not a major change, but I have 7 years of habit to undue and honestly I count on my habits to do my job not only quickly but accurately.
We have talked about switching from Shopkey to something else. The main reason we have not switched is that I didn't want our advisors to learn a new program all over again. I feel like we are learning a new program at this point.
Done ranting, I have a bunch of status changes I need to do twice since I was busy typing this post.