Server crash on Mitchell1?
-
- 100 Club: Active Contributor
- Posts: 102
- Joined: Thu Dec 22, 2011 1:29 pm
- Location: Marion, Alabama
- Contact:
Server crash on Mitchell1?
I have tried to call tech support but the lines are all busy. About 10 minutes ago I lost access to both the repair section and estimator section. I cna run my shop management fine, but when trying to check for repair info, or going to the estimator I always get "Information for this vehicle is not available" no matter what vehicle I use, or even if building a new one. anyone else having same issue? HELP!
8 Years USMC as M-60 tank Tech, M-1 Abrams tank Tech, Hull and Turret certified
20 Years with General Motors
15 years With GM as an ASEP Technician Trainer/Mentor
20 Years ASE Master recertified Technician
L1 Recertified
20 Years with General Motors
15 years With GM as an ASEP Technician Trainer/Mentor
20 Years ASE Master recertified Technician
L1 Recertified
- a&mauto
- 500 Club: Champion Contributor
- Posts: 521
- Joined: Wed Oct 12, 2005 12:11 pm
- Location: Lake Elsinore, CA
- Contact:
Re: Server crash on Mitchell1?
Yep, same here.
Re: Server crash on Mitchell1?
We are having the same problem. Has anybody heard when this may be resolved?
-
- 100 Club: Active Contributor
- Posts: 102
- Joined: Thu Dec 22, 2011 1:29 pm
- Location: Marion, Alabama
- Contact:
Re: Server crash on Mitchell1?
OK, well at least we know it is something on the Mitchell side, and not my side. I have tried to call tech support, but since the phones are constantly busy, I am assuming they already know. lol.
8 Years USMC as M-60 tank Tech, M-1 Abrams tank Tech, Hull and Turret certified
20 Years with General Motors
15 years With GM as an ASEP Technician Trainer/Mentor
20 Years ASE Master recertified Technician
L1 Recertified
20 Years with General Motors
15 years With GM as an ASEP Technician Trainer/Mentor
20 Years ASE Master recertified Technician
L1 Recertified
- ricmorin
- 5K Holy Smokes Contributor
- Posts: 5976
- Joined: Mon Jul 25, 2005 10:11 am
- Location: New Hampshire
- Contact:
Re: Server crash on Mitchell1?
We had a similar situation before lunch. Looks like we're back in, though.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com
I find my life is a lot easier when I use Special Orders
- timbre4
- System Guru / Moderator
- Posts: 4476
- Joined: Tue May 25, 2004 5:47 pm
- Location: TN - Volunteer State
Re: Server crash on Mitchell1?
Apologies folks, we are swamped with emails and calls on the outage.
This was posted internally at Mitchell 1:
"We are still experiencing Internet access issues. The I.T. Support team is currently correcting the problem and we expect to be operational in approximately 30 minutes.As we have additional information I will forward it."
This was posted internally at Mitchell 1:
"We are still experiencing Internet access issues. The I.T. Support team is currently correcting the problem and we expect to be operational in approximately 30 minutes.As we have additional information I will forward it."
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
- timbre4
- System Guru / Moderator
- Posts: 4476
- Joined: Tue May 25, 2004 5:47 pm
- Location: TN - Volunteer State
Re: Server crash on Mitchell1?
My OD5.com access to repair, parts & labor has returned.
We apologize for this inconvenience.
We apologize for this inconvenience.
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
-
- 100 Club: Active Contributor
- Posts: 102
- Joined: Thu Dec 22, 2011 1:29 pm
- Location: Marion, Alabama
- Contact:
Re: Server crash on Mitchell1?
It's back up for me. hope everyone else is good!
8 Years USMC as M-60 tank Tech, M-1 Abrams tank Tech, Hull and Turret certified
20 Years with General Motors
15 years With GM as an ASEP Technician Trainer/Mentor
20 Years ASE Master recertified Technician
L1 Recertified
20 Years with General Motors
15 years With GM as an ASEP Technician Trainer/Mentor
20 Years ASE Master recertified Technician
L1 Recertified
- a&mauto
- 500 Club: Champion Contributor
- Posts: 521
- Joined: Wed Oct 12, 2005 12:11 pm
- Location: Lake Elsinore, CA
- Contact:
Re: Server crash on Mitchell1?
Cool~!!!!! Thank You!!!
Re: Server crash on Mitchell1?
We were wondering what happened yesterday... thank you
- timbre4
- System Guru / Moderator
- Posts: 4476
- Joined: Tue May 25, 2004 5:47 pm
- Location: TN - Volunteer State
Re: Server crash on Mitchell1?
Internal memo we saw at Mitchell 1 today:
"Yesterday we had a network outage that interrupted service on our products that depend on internet connections for about 45 minutes. Customers may have been impacted for as long as two hours following the outage. We've identified the issues that caused the interruption of service and are taking measures to lessen the impact of such outages in the future. Be sure to thank our customers for their patience during the down time. We know that, even though our network up-time exceeds 99.9%, any disruption of service can impact our customers’ businesses. And thanks to our support teams for getting us through the higher volume of calls during that period."
-- Mitchell 1 Management Team
"Yesterday we had a network outage that interrupted service on our products that depend on internet connections for about 45 minutes. Customers may have been impacted for as long as two hours following the outage. We've identified the issues that caused the interruption of service and are taking measures to lessen the impact of such outages in the future. Be sure to thank our customers for their patience during the down time. We know that, even though our network up-time exceeds 99.9%, any disruption of service can impact our customers’ businesses. And thanks to our support teams for getting us through the higher volume of calls during that period."
-- Mitchell 1 Management Team
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
- steven kiser
- 5K Holy Smokes Contributor
- Posts: 6184
- Joined: Fri Jul 06, 2007 4:58 am
- Location: eastern ma.
Re: Server crash on Mitchell1?
It wasn't my fault...............................
never argue with a fool, they'll drag you down to their level and beat you with experience
- liljoe
- 1500 Club Master Plus Contributor
- Posts: 1636
- Joined: Thu Sep 21, 2006 6:27 am
- Location: Mentally: outer space. Physically: Alabama
- Contact:
Re: Server crash on Mitchell1?
Why do I not believe that?steven kiser wrote:It wasn't my fault...............................
Working hard to prove the Green Team can do it with the best of 'em.
Always remember: AIN'T NO FREE LUNCHES!!
Am I the Only One?- I don't think I am.
The further a society retreats from the truth, the more it hates those who speak it. George Orwell.
Always remember: AIN'T NO FREE LUNCHES!!
Am I the Only One?- I don't think I am.
The further a society retreats from the truth, the more it hates those who speak it. George Orwell.