First Call Online

[sbebenelli]

The transfer button is working now

[sbebenelli]

Does commenting in this thread about problems or suggestions with the new First Call do any good or do we need to contact O'Reilly's about it?

[timbre4]

I forward comments to M1 support or our liaison to OReilly, depending on the nature of it.

No one from OR monitors this forum so I'd suggest contacting them first.

[rhillig]

I think they must be having some serious server issues....it's been hard to order parts from them for the last week.

[sbebenelli]

I have both buttons setup and try to use the new one just so I know how to use it fluently but it's so darn slow I basically refuse to use it. Plus at times it'll ask question after question after question. Sometimes it's the same questions the old one will ask but it'll also ask questions that the old one won't ask for. The old one asks all questions on one page and the new asks one question at a time requiring page after page of questions at times. It also will ask for trim package. I was looking something up for a Ranger and it ask's if it's base, xl, xlt. I also think it tries to be too specific. Example when looking up balljoints it'll ask upper or lower or both. That's just more unnecessary steps that take longer.

The bottom line it requires 3-4 times longer to use than the old one.

Maybe you can forward this Tim

[timbre4]

Will do.

EDIT: Delivered

[sbebenelli]

Thank you

[rhillig]

I have both buttons setup and try to use the new one just so I know how to use it fluently but it's so darn slow I basically refuse to use it. Plus at times it'll ask question after question after question. Sometimes it's the same questions the old one will ask but it'll also ask questions that the old one won't ask for. The old one asks all questions on one page and the new asks one question at a time requiring page after page of questions at times. It also will ask for trim package. I was looking something up for a Ranger and it ask's if it's base, xl, xlt. I also think it tries to be too specific. Example when looking up balljoints it'll ask upper or lower or both. That's just more unnecessary steps that take longer.

The bottom line it requires 3-4 times longer to use than the old one.

Maybe you can forward this Tim

I second this motion! I know it's probably a pain for them to keep up two systems, but the "new" version is definitely not business friendly!

[ricmorin]

I have one vendor on the old system. It works fine. I hope they don't 'upgrade'.

[liljoe]

I was told by a tech gut at OR that they will be keeping the old one till at least the end of the year while continuing to improve the speed of the new system, I look up my parts on the old one, but use the new for ordering after they have been transferred to the RO, this gives me the speed of the old system with the ability to see other local stores inventory to know if the arts are available locally or have to come from a warehouse....

[timbre4]

Response:

"We have been experiencing some sever issues with our servers over the last two weeks. They should be coming to a resolution early next week. We are communicating with our customer base via our sales team and online messages. And yes we are still running both sites but the issues may include the old site as well. Thank you for providing the feedback."

[sbebenelli]

Response:

"We have been experiencing some sever issues with our servers over the last two weeks. They should be coming to a resolution early next week. We are communicating with our customer base via our sales team and online messages. And yes we are still running both sites but the issues may include the old site as well. Thank you for providing the feedback."

It's been slow since the day I started using it, that's been longer than 2 weeks. I also hope they do something about how it asks questions. One question at a time per page is silly. Asking trim package and the other non necessary questions just slows progress down.

[sbebenelli]

2006 Silverado looking up a U-Joint for rear driveshaft. This is what you have to go through to get to the parts. Keep in mind it take 20 seconds between questions for the next question to show up. Then after asking all those questions it still showed front drive axles, bearing supports and as far as I can tell any part it would've if I had answered don't know on all of them. I have looked parts up where it asked more questions than this.

The bottom picture is what the old FirstCall asks. At this point I feel if we are forced to use only the new version it'll be the last place I look.











This is what's asked with the old FirstCall.

[timbre4]

Thanks for posting the screen steps - I will put that into a Word document for our contact to share with them.

[sbebenelli]

Thank you. I know this has nothing to do with Mitchell but figured this was the best way to show how it could be improved and I hoped it would get forwarded to the right people.

[bRitch022]

You can set it up your self, the username is your account number and the password is the area code and the last four numbers of your tele number.

Password Such as:
5551234 ?? Or is there a different format? Not working right on mine

[liljoe]

That was how my was set up, I called first call tech support and the man there was able to provide me with the info I needed.