Committed Parts Quantity

[AirdrieAuto]

As the title states, I've been having issues with parts getting a committed quantity. The issue happens whenever I have to issue a credit.

For example, when issuing warranty on a part, we do an in-and-out on it (bill for one, credit for one) so that inventory and dollars spent stays correct. We also do it when correcting stock.

Any time I set the quantity of a part to a negative number (ie- -1) it then adds that quantity as "Committed". In previous builds of SE this field could be edited back to 0. Annoying to track unless you're right on top of it (as these parts oddly do not show up in the "Committed Parts" reports) but at least it was fixable. Now the field cannot be edited, and thus part quantities will quickly become incorrect if we sell anything at a negative quantity. For the time being we've been selling warranty parts at a quantity of zero if it's being replaced with the same part, but in the event of us selling a part from a different supplier and warrantying another (ie - a part from Napa failed and a replacement isn;t available, so we replace it with a dealer part) I'm not sure how that can be approached in this manner without getting another committed part that affects stock but won't show up on a report. Is there a way around this? Or, in the event of a warranty part, must we sell the replacement part at 0 dollars, showing a loss, and manually enter in any parts to be returned? Any help would be appreciated!

[AirdrieAuto]

Nothing at all, eh?

[timbre4]

Welcome to the forum and thanks for posting. My apologies that this one got by us.

Changes were made to Committed field to make it not user-editable as it was felt that this was potentially the source of discrepancies. A script was also run at that time to check outstanding parts on orders in the shop to rebuild NEW Committed quantities based of factual needs. It may be possible that we didn't factor negative quantities in the coding for this; I'm speaking off-handedly here but I can find out. Please allow me to digest this a little further and share it with product mgmt. as well.

[Silky7]

I'm unable to replicate this situation in 6.5.49. Are you on a different version? If you are on the same version, I recommend giving us a call so we can take a closer look at the process.

[AirdrieAuto]

Thanks for the response! Yes, I'm on version 6.5.49. I'll see if I can't run through what I've done to get this to happen.

Anything that is entered on an invoice with a negative quantity (a return) winds up with a committed quantity that cannot be changed or viewed on a report.

I created a test part number:

1c.png (119.02 KiB) Viewed 4689 times

I then created an invoice wherein I am returning it:

2c.png (113.53 KiB) Viewed 4689 times

Upon confirming the part, it shows one in stock (as it should) but also adds one as committed. Deleting the part from the invoice does not change it's status as committed, nor does it turn up on any "Committed Parts" reports.

3c.png (119.12 KiB) Viewed 4689 times

[Silky7]

Thanks for the detail. This helped immensely, as now I was able to follow along completely and was able to replicate this. I'll report it to our development team for fixing.

[AirdrieAuto]

Not a problem! Thanks for the responses. Looking forward to the fix.